Extended withholding tax: Error 7Q328 or F5787
Sometime, I have found error message generated by SAP system when clearing open item as make a payment for customer or vendor items.
The SAP system generates the message as follows
F5787: ‘& items have not been activated due to inconsistent withholding tax info’ (with manual clearing)
7Q328: ‘With/tax info for this item inconsistent with master record/company code’ (with the payment program)
7Q329: ‘Change the withholding tax infomation of the relevant line item’ (with the payment program)
If Extended withholding tax function is active in your company code. You cannot clear open items because of inconsistent withholding tax data.
Check which of the following prerequisites apply in your case
• When you entered the SAP document. The entries were created for all relevant withholding tax types in table WITH_ITEM. A withholding tax type was relevant if the withholding tax type had been entered in the master record of the business partner and had been marked as subject to w/tax (on the credit side) or as w/tax agent (on the debit side) and if the company code for this withholding tax type for vendors had been marked as deduction earned or, for customers, it had been marked as subject to withholding tax (view V_T001WT).
Due to changes to the withholding tax types in the master record of the business partner or to changes to withholding tax information for the company code, additional relevant withholding tax types may have been added which now have no entry in Table WITH_ITEM.
Or withholding tax types that were relevant at the time of posting the invoice may have become irrelevant in the meantime.
• In addition, these inconsistencies for withholding tax information occur if you posted SAP documents using conventional invoice verification (MR01). Conventional invoice verification does not support the functions of extended withholding tax.This means withholding tax information is never stored in table WITH_ITEM for postings via MR01.
• The SAP document to be cleared itself was posted via a clearing transaction. Clearing transactions are never relevant to withholding tax. Consequently, documents which were posted via clearing transactions do not contain any withholding tax information (that is, no WITH_ITEM entries).
• The SAP document to be cleared was posted from SD via the AC interface. No withholding tax conditions have been assigned here in SD – since no withholding tax is to be posted – although the master record of the business partner in FI contains withholding tax information. For the relevant withholding tax types, no entries are generated in table WITH_ITEM.
and then follow the corresponding point in the solution as below:
• Call Transaction FB02 and go to “Withholding tax data” information. Added relevant withholding tax types are indicated with the information ‘New withholding tax type’. Define a withholding tax code if necessary. If you do not want to define a withholding tax code, you should still choose “Save”. Missing entries are now generated in table WITH_ITEM for withholding tax types that are now relevant.
Withholding tax types that are no longer relevant are marked with the information ‘W/tax type no longer relevant’. Delete the withholding tax code of this item. Save the changes. It is possible for you to clear the documents afterwards. (If you did not receive the message ‘Changes were saved’ after saving, repeat the procedure and change a document (for example in the text field) that you can undo later, if necessary).
So that you do not need to carry out this change manually for each document in the case of large datasets, report RFWT0010 for the adjustment of the withholding tax information after changing relevant withholding tax types (see Note 379529)
SAP Program RFWT0010 was delivered in SAP Support Package 38 for Release 4.5B, Support Package 26 for Release 4.6B and Support Package 15 for Release 4.6C.
• Use the logistic invoice verification (MR1M).The logistic invoice verification supports the extended withholding tax so that the system generates entries for WITH_ITEM during SAP document entry and you can clear the SAP documents.
• Check whether the SAP document posted by way of the clearing transaction can be posted using another transaction (posting transaction, payment transaction – possibly difference posting for a payment on account). Reverse the SAP document and post it again using one of the transactions relevant to withholding tax.
• Implement SAP Note 429883 into your SAP system. This note eliminates the problem for postings from SD.
if no withholding tax postings are desired. Also consider the solution under point 3 in this note.
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